Refund & Cancellation Policy

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At Nex Energy, we are committed to delivering professional solar energy consultation, design, engineering, and project implementation services. This Refund & Cancellation Policy outlines the terms applicable to our service engagements.

1. Consultation Services

Any fees paid towards solar consultation, site assessment, energy analysis, feasibility studies, project planning, or technical advisory services are generally non-refundable once the consultation has been scheduled or the service has been delivered.

However, if a consultation is cancelled by Nex Energy due to unforeseen circumstances and cannot be rescheduled, the amount paid shall be refunded in full.

2. Project Cancellation

Customers may request cancellation of a solar project before commencement of engineering, design, procurement coordination, site survey, or installation activities.

Refund eligibility will be reviewed based on the stage of project execution and the work already completed. Any costs incurred towards consultation, site visits, engineering, design, documentation, approvals, or third-party services may be deducted from the refundable amount.

3. Refund Processing

Approved refunds will be processed through the original mode of payment within 7-10 business days from the date of approval.

The actual credit timeline may vary depending on the customer’s bank, payment service provider, or financial institution.

4. Non-Refundable Services

The following services are generally non-refundable once initiated or completed:

  • Solar consultation and advisory services
  • Site inspections and technical assessments
  • Engineering and system design activities
  • Documentation and approval support
  • Project planning and feasibility studies
  • Any customized services delivered specifically for a customer requirement.

5. Service Disputes

If a customer believes that a service has not been delivered as agreed, they may contact our support team with relevant details. Nex Energy will review the matter and work towards a fair resolution.

6. Contact Us

For any questions regarding cancellations, refunds, or service-related concerns, customers may contact Nex Energy through the contact details provided on our website.

Nex Energy reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. The latest version published on the website shall be considered applicable.